VISION BECOMES REALITY:

HIGH PERFORMING AUTOMOTIVE CLAIMS AND VEHICLE LIFECYCLE MANAGEMENT

DIGITAL, SMART, DISRUPTIVE

Together we drive the digital revolution:

Innovative Automotive Claims Management

For Re-Thinkers, Forward Thinkers & Interactive Thinkers

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Intelligent Loss Predictions

Claims data and digitized damage descriptions, combined with a wide variety of vehicle information, result in millions of data records. Spearhead aggregates, processes and analyzes them. The result is a prediction for repair costs and financial total loss risks as well as a settlement recommendation. Hence, provisions, cash-on-hand offers, repair shop and expert assignments can occur instantly.

Smart Analytics

Big data is a valuable source. Spearhead transforms it into smart data and meaningful insights by combining advanced statistical models, machine learning, artificial intelligence and leading claims and repair management practices. This is how smart data analytics and processing methods revolutionize your claims management.

Vehicle Telematics

Each vehicle is unique. Because usage, maintenance and accidents result in a distinctive profile. Vehicles and events also generate a multitude of live data available via telematics systems. Spearhead bundles this data and makes it available for your digitized vehicle claims and lifecycle management.

Contemporary User Experience

Customer expectations are high in the digital world. Self-determination, transparency, fairness and of course everything right here and now. These are the critical success factors for your automotive service offering. Spearhead develops innovative solutions for your first notification of loss, claims handling and settlement process that enable you to exceed customer expectations and gain efficiency and transparency across the entire claim journey.

We let it crash!

An accident happens quickly and should be settled just as speedily. Speed counts from accident notification to repair. The solution of Zurich Insurance, T-Systems and Spearhead is a real big bang.

Experience how fast digitalized damage assessment works!

Insurance Companies and Expert Organizations

Fast and efficient claims triage thanks to fully digitized claims process.

Insurance Companies and Expert Organizations

Claims management is a critical business. High expectations of customers willing to change clash with time-consuming processes from accident notification, damage assessment and repair cost estimate to the final settlement of the claim.

With digitized claims management, the time from the first notification of loss to the determination of the ideal course of action is shortened from several days to minutes. To achieve this, Spearhead combines state-of-the-art technologies and smart analytics to enable completely new, transparent and efficient processes without media breaks.

A multitude of data flows into the process: telematics data recorded by the vehicle during the accident, data from historical and current damage appraisals, digital and structured damage descriptions, technical vehicle data and daily updates on the residual value.

Spearhead enables digital claims management

Highlights

Digital accident notification as the base for an immediate, qualified assessment of the loss.
Fast prediction of expected repair costs and risk assessment of a financial total loss.
Base for provision and damage-specific triage, e.g. cash-on-hand, appraisal and repair shop assignment.
Supports all input channels for reporting a claim: call center, desk appraisals, self-service solutions for end customers.
Enables end customer support situation in the “moment of truth” that is tailored to the respective accident and damage situation.

Roadside Assistance Companies

From best-in-class first notification of loss process to innovative value-added services.

Roadside Assistance Companies

Whether it is emergency assistance, mobility assistance or roadside assistance, there is always a high level of criticality. Operational readiness and time pressure are part of the business when people need help and the organizations behind them need quick information.

With the digitized first notification of loss, you gain valuable time. And with innovative value-added services for your customers as part of the claims reporting and settlement process, you increase your competitive edge.

Spearhead uses vehicle telematics data for immediate accident identification and analysis. Intelligent tools are used to assess vehicle damages automatically, quickly and easily. At the same time, the multi-channel approach enables the targeted integration of all parties involved by exchanging relevant information.

Spearhead enables digital claims management

Highlights

Digital accident notification as the base for an immediate, qualified assessment of the loss.
Fast prediction of expected repair costs and risk assessment of a financial total loss.
Automatic pre-qualification of the incident for quick coordination with the insurance company, for supporting the end customer according to the situation and to optimize your towing service.
Offering of value-added services such as taking over damage assessments, claims triage and settlement.
Can be optionally integrated into call center and desk appraiser workflows as well as a self-service solution for end customers.

Fleet and Leasing Companies

Fully digitized management of automotive claims and vehicle lifecycle.

Fleet and Leasing Companies

When operating and managing many different vehicles, transparency is the key to economic efficiency. Whether the vehicle condition, availability, service requirements and accidents, the acquisition and structuring of each individual piece of information was previously associated with high manual effort.

With digitized vehicle claims and lifecycle management, you can manage your fleet in a cost-optimized, efficient and transparent way.

To achieve this, Spearhead combines telematics data that is recorded by the vehicle during daily use and in the event of an accident with data from historical and current damage appraisals, digital and structured damage descriptions, technical vehicle and service data and daily updates on the residual value.

Spearhead enables digital claims and lifecycle management

Highlights

Real-time, digital notification of accidents and parking damages.
Qualified claim report including an initial repair cost estimate within seconds.
Immediate support after the accident and preservation of mobility through fast roadside assistance, towing service, provision of a replacement vehicle.
Current vehicle usage data (e.g. mileage, technical condition and service requirements) can be optionally combined with data on drivers' risk behavior.
Provision of an electronic vehicle record for optimum fleet management with usage and maintenance analyses and a digital value appraisal.

Car Rental Companies

Digital claims and lifecycle management with innovative value-added services.

Car Rental Companies

In car rental, high customer expectations with regards to service and vehicle quality meet time-consuming customer and vehicle management. Unpredictable events such as accidents or parking damages make vehicle scheduling extremely difficult. Breakdowns and associated upgrades lead to unnecessary costs.

With digitized vehicle lifecycle management, you can organize your vehicle fleet efficiently and in a cost-optimized way.

Spearhead enables digital claims and lifecycle management

Highlights

Real-time, digital notification of accidents to optimize your in-take process.
Qualified incident report including an initial repair cost estimate within seconds.
Directed, easy and quick damage control and recording during vehicle out-take and in-take.
Correct allocation of vehicle damages to the driver and transparent, fair invoicing of the repair costs.
Establishment of value-added services such as immediate support after an accident, fast provision of a replacement vehicle as well as lifestyle services such as in-car WLAN and concierge services.
Current vehicle usage data (e.g. mileage, technical condition and service requirements) that can be optionally combined with data on drivers' risk behavior.
Provision of an electronic vehicle record for optimum fleet management with usage and maintenance analyses and a digital value appraisal.