Strategic partnership between DEKRA and Spearhead
The expert organisation DEKRA has agreed a strategic partnership with Spearhead. Together, the two companies want to shape the step into the digital future in the field of motor vehicle claims management. The aim is to develop and offer innovative services for "Claims Management 4.0" on the basis of telematics data, among other things.
- Claims notification and assessment faster and partly automatically
- Use of vehicle telematics data to accelerate processes
- Situation-based support for those affected in the event of a claim
"By claims management 4.0 we mean that the claims reporting and assessment process is digitalised and, where possible, automated," says Guido Kutschera, Managing Director of DEKRA Automobil GmbH and responsible for the expert opinion area. "This increases transparency and puts the focus even more on those affected".
DEKRA already offers its customers high-quality services in the field of motor vehicle damage assessments, both with an on-site inspection of the damage and with expert reports based on damage descriptions and pictures. With "Claims Management 4.0" it should be possible in future to generate Smart Data from vehicle telematics data with the help of predictive procedures and artificial intelligence and to determine the type of damage directly after the accident on the basis of this data.
For the person affected, this means that in the event of a loss event he/she is supported proactively, quickly and appropriately, e.g. by sending a towing service immediately to vehicles that are no longer ready to drive or by initiating efficient claims settlement at an early stage in the event of a total loss. In the event of a repair, the process can be significantly optimized by providing repair shops with information about the repair to be carried out at an early stage. "Overall, we hope that the end-to-end process for motor vehicle claims will be significantly shortened, which will benefit all parties involved," says Spearhead CEO Wolfgang Ahrens.
If no telematics data is available for a motor vehicle claim, this can be quickly and easily described and reported with the help of a dynamic questionnaire in an app, via call center or on the web. This ensures that all data can be digitally recorded and processed in a highly automated manner within the framework of "Claims Management 4.0".
"By partnering with Spearhead, we are positioning ourselves for the age of digitalization in claims management," says Guido Kutschera. "We see ourselves well prepared and are looking forward to the results of our cooperation, which will benefit our customers in the future.